Creating Your Professional Image on the Internet
There are many types of professionals on the
Business consultants, writers, web designers,
software developers, the list goes on and on.
What does it take to be considered a professional?
Well, according to the definition from
Webster's dictionary, a professional is "Engaged
in, or worthy of the standards of, a profession."
Does this definition mean that if you are engaged
in a profession you are automatically considered a
"professional?" Of course not. Creating a
professional image entails a great deal of time and
effort. Not only should you have a great deal of
knowledge and experience in your chosen field, but
you must conduct your business in a professional
manner. Developing a professional image on the
Internet will include all aspects of your business.
• Attitude • Courtesy • Honesty • Product •
Customer Service • Technical Support • Refunds •
Web Site • Fellow Business Owners
Your attitude is one of the most important aspects
of developing your professional image. It can make
or break you. The way you deal with your peers,
customers, questions, complaints, requests or
compliments will all reflect upon your
Let your customers know how much they're
appreciated. Be well mannered, respectful and warm.
Always remember to say please, thank you and you're
Never be dishonest with or mislead your customers.
It will eventually catch up with you. Tell it like
it is. You have to earn your customer's trust to
create long term relationships.
Always over-deliver in all aspects of your business.
If you over-inflate the perceived value of your product,
your customers will be disappointed and probably
not buy from you in the future.
When dealing with your customers, go above and
beyond the expected. Listen to your customers and
validate their feelings. Just because you know and
understand something, don't assume they do.
Poor technical support is probably one of the biggest
complaints from unsatisfied customers. Make yourself
completely available to assist your customers.
Answer their emails and return their phone calls as
quickly as possible. Work with them until you have
a satisfactory solution.
Always happily refund your customers money if they
aren't satisfied. Don't argue the issue or write
nasty messages. Be courteous, apologetic, and ask
your customers why they weren't satisfied. Remember...
The customer is always right, even if you feel they're
Your web site is a direct reflection of you and your
business. It should look professional in design,
contain your complete contact information, including
your phone number, provide complete product information
and an easy ordering process.
Fellow Business Owners
Creating your professional image on the Internet
not only includes your business and customers, but
it also includes being respectful to fellow business
owners. If someone requests a link exchange or any
kind of business promotional exchange, answer their
email. That's considered a professional courtesy.
Whether you're interested in their proposal or not,
you should at least acknowledge their request.
Failure to do so is not only considered rude, but
Always strive to do-the-best-you-can-do and
everything else will fall into place.
Copyright © Shelley Lowery
About the Author:
Shelley Lowery is the author of the acclaimed
web design course, Web Design Mastery.
And, Ebook Starter - Give Your Ebooks the look
and feel of a REAL book.
Visit Web-Source.net to sign up for a complimentary
subscription to Etips and receive a copy of the
acclaimed ebook, "Killer Internet
Marketing Strategies." http://www.web-source.net
-----------------END OF ARTICLE-------------
Please stay updated on the newest and best
extra income or money programs. Subscribe to
the extra-income-ideas newsletter.
Extra Income ideas